6rwim's Privacy Policy

This Privacy Policy ("Policy") has been prepared on behalf of the 6rwim platform ("we", "our"). When you use 6rwim's website or services, you agree to the terms of this Policy. We place the highest importance on your privacy and are committed to protecting your personal information. Please read this Policy carefully and contact us if you have any questions.

Section 1 Definitions & Scope

In this Policy, "personal information" means any information that can directly or indirectly identify you. This includes your name, email address, mobile number, financial transaction details, and device-related information.

This Policy applies when you:

• visit the 6rwim website;
• create an account or log in;
• complete any deposit or withdrawal transaction;
• contact our customer support team;
• participate in our promotional communications.

Section 2 Information We Collect

2.1 Registration & Identity Information

When you create an account, we collect your full name, date of birth, email address, and mobile number. National ID or passport details may be requested for identity verification. This verification process is essential for operating a secure platform.

2.2 Financial Information

During deposits and withdrawals, information about your preferred payment method is collected. We process transactions via bKash, Nagad, Rocket, and bank transfer. This information is used solely to complete transactions and is never shared with third parties for marketing purposes.

2.3 Technical Information

Information automatically collected from your device and browser includes:

• IP address and geographic location (up to country level);
• browser type and version;
• operating system;
• log data related to page visits, clicks, and session duration;
• information from cookies and similar tracking technologies.

2.4 Customer Support Communications

When you contact us via live chat or email, records of those conversations are stored. This helps us improve our service quality and provide you with better support in the future.

Section 3 Purpose of Using Information

6rwim uses the information collected from you for the following purposes:

• Account management: to create, verify, and keep your account secure;
• Transaction processing: to complete deposit and withdrawal requests;
• Customer support: to address your questions, complaints, and support requests;
• Security & fraud prevention: to detect unauthorised access and suspicious activity;
• Legal compliance: to comply with applicable laws and regulations;
• Service improvement: to enhance platform functionality and user experience;
• Promotional communications: to inform you about bonuses and offers, subject to your consent.

Section 4 Cookies & Tracking Technologies

We use cookies on our website. Cookies are small text files stored on your device that help improve your experience using our services.

4.1 Types of Cookies

• Essential cookies: required for the basic functionality of the platform, such as maintaining login sessions;
• Functional cookies: to remember your preferences and settings;
• Analytics cookies: to analyse platform usage and improve services.

You can control or disable cookies by changing your browser settings. However, disabling certain cookies may cause some platform features to not work correctly.

Section 5 Sharing & Disclosure of Information

6rwim does not sell your personal information to third parties. Information may be shared in the following limited circumstances:

5.1 Service Providers

Trusted third parties are engaged to assist with payment processing, identity verification, and technical infrastructure management. These partners may only access the information necessary to provide their specific services and are required to meet our privacy standards.

5.2 Legal Obligations

Information may be disclosed where necessary to comply with lawful orders or directives from courts, government authorities, or regulatory bodies.

5.3 Security Protection

If fraud, money laundering, or any other illegal activity is detected, relevant information may be shared with the appropriate authorities.

Section 6 Data Security Measures

To protect your personal information, 6rwim applies industry-standard technical and organisational security measures.

• SSL encryption: all data transferred between your browser and our servers is encrypted using TLS/SSL technology;
• Access controls: only authorised personnel may access information on a need-to-know basis;
• Regular security reviews: our systems and processes are regularly reviewed and updated;
• Data minimisation: only information necessary to provide the service is collected.

However, data transmission over the internet is not completely secure. While we make every effort to ensure maximum protection, we cannot guarantee 100% security.

Section 7 Data Retention Period

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

• Information for active accounts is retained for the entire duration the account remains active;
• after an account is closed, certain information may be retained for a defined period to meet legal obligations;
• transaction records are retained in accordance with financial regulations.

Section 8 Your Rights

You have the following rights regarding your personal information:

8.1 Right of Access

You may request at any time to know what information we hold about you. We will provide that information within a reasonable timeframe.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. This can be done through your account settings or via our customer support.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain certain information due to legal or regulatory obligations.

8.4 Right to Object to Processing

You may object at any time to marketing communications and opt out of promotional messages. This does not affect your right to use the core service.

Section 9 Children's Privacy

6rwim is for users aged 21 and above only. We do not knowingly collect personal information from anyone under age. Our account registration process includes an age verification step. If a minor has opened an account in error, that account will be closed and the collected information will be deleted.

Section 10 Third-Party Links

The 6rwim platform may sometimes contain links to third-party sites. Those sites have their own privacy policies and we have no control over how your information is handled there. You are advised to read the privacy policy of any third-party website before visiting it.

Section 11 Policy Changes

This Privacy Policy may be updated from time to time. For significant changes, we will notify you by email or by posting a notice on the platform. Continued use of the platform after changes have been made will be taken as your agreement to the updated policy.

The latest version of the Policy will always be available on this page, and the date of the last update will be shown at the top of the page.

Section 12 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our customer support. We are committed to resolving your request as quickly as possible.

• Live chat: 24/7 support, in Bengali and English;
• Email: [email protected]

We generally aim to respond to email enquiries promptly. For urgent matters, please use live chat — the 6rwim support team is always here for you.